First & Fog Shipping & Delivery
Freshly roasted. Carefully packed. Sent your way.
Our coffee is roasted in frequent small batches and fulfilled according to customer demand. This means your order may require a little preparation before shipment—but it also means your coffee is not simply waiting indefinitely on a warehouse shelf.
Your coffee order timeline
From roasting schedule to front door.
Processing time and carrier transit time are separate. Coffee orders generally require preparation before they are handed to the shipping carrier.
Roasting and preparation
Our roasting partners roast in frequent small batches according to customer demand. The coffee may then be ground, packed and labelled according to your order.
Usually 1–5 business daysCarrier collection
Once the coffee is ready, it is transferred to the applicable shipping carrier. A tracking number is added to your order when available.
Tracking begins hereTransit and delivery
Standard US ground delivery commonly takes an additional one to five business days after shipment, depending on the destination and carrier conditions.
Usually 1–5 business days in the USWhy preparation takes time
Freshness takes priority over instant dispatch.
Our roasting partners schedule production around current customer demand rather than relying entirely on finished coffee stored in a warehouse. Orders are often packed and shipped on the same day the coffee is roasted.
- Frequent small-batch roasting
- Demand-led production schedules
- Reduced time spent as finished warehouse inventory
- Grinding and packaging based on the selected product variant
- Tracking added once the order enters carrier transit
Shipping destinations
Availability and cost depend on the product.
First & Fog works with multiple production and fulfilment partners. Shipping coverage, price and transit time can therefore differ between coffee, tea, accessories and printed products.
Eligible coffee orders
Standard shipping is free within the United States for eligible coffee products fulfilled through our applicable roasting partner.
- Coffee preparation generally requires 1–5 business days
- Standard ground transit commonly requires another 1–5 business days
- Tracking is provided when available
- Accessory and non-coffee shipping terms may differ
Availability is more limited
International availability depends on the product, supplier, destination and active Shopify market. Not every item can be sent to every country.
- Enter your address at checkout to confirm availability
- International transit times are estimates, not guarantees
- Customs, duties and local handling fees may apply
- International coffee deliveries are not guaranteed by the fulfilment partner
One order, more than one parcel
Your products may arrive separately.
First & Fog works with multiple suppliers and production facilities. Coffee, tea, mugs, accessories and print-on-demand items may therefore be prepared and shipped from different locations.
Separate parcels are normal and do not necessarily mean that part of your order is missing. Each shipment may receive its own tracking number and delivery date.
Coffee shipment
Prepared by the roasting partner
Accessory shipment
Prepared by a separate supplier
Separate tracking
Each parcel may have its own updates
When something goes wrong
How shipping and fulfilment issues are handled.
The appropriate resolution depends on why the problem occurred. Contact First & Fog rather than contacting the roasting partner directly.
Incorrect address or selection
This includes an incorrect shipping address, wrong grind selected by the customer or another error in the information submitted with the order.
Wrong coffee, grind or label
If the fulfilment partner sends an incorrect item or makes a verified production error, we will review the issue and arrange an appropriate replacement at no additional product or shipping cost.
Lost, stolen or marked delivered
Carrier delays, package theft and items reported as delivered but not received are outside the direct control of both First & Fog and the roasting facility.
Tracking your order
Updates begin after the carrier receives your parcel.
When tracking becomes available, it is added to your Shopify order and an automatic notification is sent to the email address used at checkout.
Tracking can take additional time to show the first carrier scan. A shipment notification does not always mean that the carrier's public tracking page will update immediately.
Coffee order journey
Tracking activeFood safety and returns
Please do not return coffee by mail.
Coffee returned after delivery cannot be placed back into inventory and must be discarded for safety and quality reasons. Returning the product is therefore usually unnecessary and creates avoidable shipping waste.
When reporting a damaged, incorrect or defective coffee order, contact us with your order number and clear photographs. We will review the information and explain the next step.
Need help with a delivery?
Tell us what happened and include your order number.
For the quickest review, include photographs of damaged or incorrect items, the shipping package and the visible carrier label.
Contact First & FogShipping estimates are not guarantees. Carrier delays, severe weather, customs processing, address errors, high order volume and circumstances outside our control may affect delivery. Product-specific shipping information shown at checkout takes priority where it differs from this general page.