Contact

Let’s talk coffee

Questions about a product, subscription, delivery, or existing order? Send us a message and we’ll help you find the right answer.

For order-related questions, please include your order number and the email address used at checkout. For damaged, incorrect, or missing items, attach clear photos of the product, packaging, and shipping label whenever possible.

Helpful note

Our coffee is prepared and fulfilled by specialist roasting partners, so some orders may arrive in separate shipments. Coffee orders generally require 1–5 business days for roasting and preparation, followed by carrier transit time.

Before reaching out, you may find the answer in our:

• Frequently Asked Questions
• Shipping & Delivery page
• Subscribe & Save page
• Our Quality Promise

Response time

We aim to respond within 1–2 business days. Messages sent on weekends or holidays may receive a reply on the next business day.

Order issue?

Please include:

• Your order number
• A short description of the issue
• Photos of the product and packaging
• A photo of the shipping label
• Confirmation of the shipping address used

Please do not mail coffee back unless we specifically ask you to. Returned food products cannot be restocked for safety and quality reasons.