Our coffee is roasted and packaged in the United States by specialist roasting partners, including Temecula Coffee Roasters and Old Chicago Coffee Co.

Green coffee is sourced from producing regions around the world. The stated origin, roast and processing information for a particular coffee can be found on its product page.

Our roasting partners emphasize frequent, demand-led production rather than relying exclusively on coffee that has been stored for long periods.

Exact roast and fulfilment timing can vary by product, supplier, order volume and destination.

Light roasts generally preserve more of the coffee's origin-specific brightness and delicate flavour. Medium roasts balance origin character with greater body and roast development. Dark roasts offer deeper roasted flavours, heavier body and lower perceived acidity.

Roast descriptions are useful guides, but flavour also depends on origin, processing, grind and brewing method.

• Whole bean: Best when using your own grinder.
• Standard or drip grind: Intended for most automatic drip brewers.
• Coarse grind: Commonly used for French press and cold brew.
• Fine grind: Intended for compatible espresso-style brewing.

Many products use 100% Arabica coffee, but the claim should be confirmed on the specific product page or package. We do not apply one universal statement to every item in the catalogue.

Flavoured coffees are typically made by adding flavouring to roasted coffee rather than sweetening the brewed drink. Ingredients vary, however, so review the ingredient declaration on the exact product before purchasing.

Compatibility depends on the pod format and your brewing system. Review the compatibility information shown on the product page before ordering.

Do not assume that every pod is compatible with every single-serve brewer.

Keep coffee tightly sealed in a cool, dry and dark place, away from direct sunlight, moisture, heat and strong odours. Avoid repeatedly exposing the coffee to air.

For everyday use, a sealed bag or airtight container at room temperature is generally more practical than refrigeration.

Yes. Our Tea & Matcha collection may include matcha, green tea, black tea, mint tea and other selected products. Brewing instructions and ingredients vary by item.

Plain coffee generally has a simple ingredient declaration, while flavoured, functional, tea and specialty products may contain additional ingredients.

Customers with allergies or dietary restrictions should review the current ingredient and allergen information on the product page and package before consuming the product.

Available payment methods are displayed at checkout and may include major credit or debit cards, Shop Pay and eligible digital wallets. Availability depends on your device, location and the payment services active on the store.

First & Fog is hosted on Shopify. Payment information is handled through the payment options made available within Shopify's checkout rather than being stored directly by First & Fog.

Contact us as quickly as possible. Because orders may be sent automatically to a roasting or fulfilment partner, we cannot guarantee that an order can be edited or cancelled once processing has begun.

First & Fog works with more than one production and fulfilment partner. Coffee, tea, mugs, accessories or other items may be prepared at different facilities.

This means one order can occasionally arrive in multiple parcels with separate tracking updates.

Discount combinations depend on the terms of each offer and the rules applied at Shopify checkout. Some promotions cannot be combined with other discounts or subscription pricing.

Available shipping destinations are determined by the product, supplier and active Shopify market. Enter your address at checkout to confirm whether the selected items can be delivered to your location.

Some products may have narrower shipping coverage than others.

Processing time varies by product and fulfilment partner. Coffee may require roasting, grinding, packaging and label preparation before shipment.

Processing time is separate from carrier transit time.

When tracking is available, it is sent to the email address used at checkout. Orders fulfilled in separate parcels may generate more than one tracking number.

Carriers sometimes take additional time to scan a parcel or update tracking events. Allow a short period after receiving the shipment notification before contacting us.

For complete shipping terms, review our shipping policy .

Cross-border orders may be subject to taxes, duties or handling charges imposed by the destination country or carrier. Where these are not collected at checkout, they may remain the customer's responsibility.

Select an eligible coffee, choose the subscription purchase option and select an available delivery schedule. Future recurring orders are created according to that schedule.

Eligible subscription orders currently receive 5% off the recurring product price shown on the product page and at checkout.

Current subscription options may include delivery every two, four or six weeks. Available schedules can vary by product.

Available account-management options may include reviewing upcoming orders, skipping eligible deliveries, changing details or cancelling an active subscription.

Make changes before the next order is processed. An order that has already entered fulfilment may not be cancellable.

The initial order is charged at checkout. Future orders are charged automatically according to the selected schedule using the payment method saved for the subscription.

Where both options are offered, choose either a one-time purchase or Subscribe & Save directly on the product page.

Food and beverage products may be subject to restrictions once opened or delivered. Eligibility depends on the condition of the item, the reason for the request and the applicable return policy.

Review our return and refund policy before sending anything back.

Contact us promptly and include your order number, a description of the issue, photographs of the damaged product, the outer package and the shipping label.

Keep the packaging until the issue has been reviewed.

Send us your order number and clear photographs of the item received. We will compare the delivery with your original order and review the appropriate resolution.

First check whether the order was divided into multiple shipments. Coffee, tea and accessories can be fulfilled from different locations.

If all tracking numbers show delivery and an item is still missing, contact us with your order details.

Our current roasting and fulfilment partners include Temecula Coffee Roasters and Old Chicago Coffee Co. The supplier responsible for a particular item may be identified on its package or product information.

No. Fair Trade, organic and similar claims apply only to specific eligible coffees. We do not extend one product's certification to the entire First & Fog range.

It refers to the registration status stated by the facility producing the applicable product. It does not mean that the FDA has approved, certified or endorsed First & Fog coffee.

Selected decaffeinated products may use the Swiss Water® Process. Check the exact product page before ordering because the claim does not apply automatically to every decaf item.

We describe ingredients, roast profiles and supplier-provided product characteristics, but we do not present coffee as a treatment, cure or prevention for disease.

Customers with medical concerns, caffeine sensitivities or dietary restrictions should seek appropriate professional advice.